Today, the number of enterprise IT equipment continues to grow, including IT equipment within the enterprise and unattended equipment deployed on the front line of business. The role of these devices is very important, how to implement operation and maintenance management efficiently and ensure the normal operation of the business is a very important topic.

At present, in the process of implementing IT operation and maintenance management for equipment, remote control has become the mainstream scheme. The advantages of remote operation and maintenance are self-evident, but the simple basic remote control is obviously not enough to meet the needs of batch equipment operation and maintenance at the level of efficiency and enterprise management. It becomes very important to introduce appropriate commercial solutions and make good use of some of the bright features. Here, based on the actual pain points of the batch equipment operation and maintenance scenario, we take Awesun IT operation and maintenance solution as an example to introduce several very practical functions in this scenario, hoping to help you.

Batch deployment and cloud policy: Quickly deploy remote control solutions and adjust client policies on the cloud

The first problem in implementing remote operation and maintenance management for batch devices is how to efficiently install and deploy remote solutions. Manually debugging and deploying solutions one by one is very inefficient and requires a lot of time and energy from IT operation and maintenance personnel. For this reason, Awesun IT operation and maintenance solutions support batch deployment and can quickly deploy remote control solutions to IT equipment that needs operation and maintenance. We find [Device Management]-[Installation and Deployment]-[Software Customization] in the Awesun management platform, and we can customize a remote control client software according to demand.

After the customization is completed, we only need to install the installation package to the corresponding device to complete the deployment. All function configurations are completed according to the settings during deployment, and no additional debugging is required. If we want to adjust the client device of the controlled end in the future, we can also use the "cloud policy" function to adjust the corresponding policy in the cloud and directly send it to the client without rewriting the installation.

Device grouping policy: devices are automatically grouped to quickly form a device management framework

After the remote solution is deployed, it is also important to group the devices for actual remote operation and management. It can be said that device grouping is a continuation of scenario deployment. Awesun IT operations solutions are equipped with a variety of device grouping strategies, including "automatic grouping" and "manual grouping". Automatic grouping, that is, when customizing the installation package, you can set the package to automatically enter a certain group after installation. We can customize an installation package for each group according to the groups to be divided. If you are a user Awesun an enterprise service, you can also set an automatic grouping policy: when the system detects whether the device name/memo name contains the specified keyword, it will be automatically assigned to the specified group. Manual grouping is more likely to involve third-party service providers: when the custom installation package is installed and deployed, you can manually select the group where your own equipment is located. this process no longer requires the administrator to operate in the background, which is equivalent to delegating the grouping authority.

Incognito operation and process guard: Prevent the remote control client from accidentally exiting and causing the device to" lose contact "

In the process of equipment operation and maintenance management, if the remote control software is accidentally shut down, the equipment is equivalent to "lost connection" in the operation and maintenance system. To re-establish the connection, it is very troublesome to restart the software offline. This problem is especially obvious on unattended commercial equipment. In order to avoid the above problems, Awesun IT operation and maintenance solution provides two practical functions: seamless operation and process guard. We can check these two functions when customizing the installation package. After the seamless operation is turned on, the desktop shortcut, tray icon and bubble reminder will not be displayed, and the software uninstallation entrance will be hidden to prevent the software from exiting due to misoperation. After the daemon is started, it can automatically re-run when the Awesun enterprise client is unexpectedly suspended.