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Quick Start

Individual User

How do I initiate Remote Assistance with an identification code?

Unattended access your computer

What is a channel connection

Awesun Safety Remote Control Tutorial

Operation Help

software application

computer end application

How to Remote Files on Computer

Privacy screen

Handle Mapping

Multi-screen control Multi-screen

Intelligent hardware

Boot Hardware

Power-on socket/patch panel FAQ

Remote control without network

Resolution and refresh frequency supported by intelligent remote control devices

Common problems of intelligent remote control equipment

Software Manual

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Windows personal edition manual

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Control terminal iOS version manual

Intelligent hardware

Other

Intelligent remote control mouse (Bluetooth version) manual

Power on socket C2 manual

Case Center

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Telecommuting

Awesun Helps Huawei Improve Collaboration Efficiency

Industry case

IT Internet

How do well-known game manufacturers build internal remote assistance systems with the help of Aweray Awesun?

Smart Transportation

Soft and hard integrated solution to build intranet operation and maintenance, Aweray Awesun privatization deployment empowers Zhejiang Zhongche.

Intelligent Manufacturing

How to build an efficient cross-border remote technical support system when the manufacturing industry is out to sea?

Solution

IT Operation and Maintenance

Support ZTE's new fulcrum server operating system to Aweray the localization of Awesun empowerment.

How can enterprises quickly build a remote IT operation and maintenance system to deal with holiday business?

How does the first-line commercial equipment operate efficiently? Starting from these four aspects

Tips for remote IT management: How to group a large number of IT equipment? How to set up fast grouping?

To deal with the four major problems of chain operation and maintenance, Aweray Awesun IT operation and maintenance solutions to empower the chain retail industry.

Telecommuting

Deal with these three pain points, 'painless' to build enterprise telecommuting system

The Dragon Boat Festival holiday business is not interrupted, and the enterprise telecommuting plan is deployed in three steps.

After the telecommuting system is set up, how to manage IT assets in an enterprise in a unified way?

Technical Support

No longer piecemeal, how do enterprises build platform-based technical support services?

Efficient assistance, professional image, customer-oriented! Three aspects to build enterprise technical support professional reputation

How to ensure the security of remote control business? Analysis of the "whole process safety closed loop" system of Aweray Awesun

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Quick Start

 

Individual User

 

How do I initiate Remote Assistance with an identification code?

 

Unattended access your computer

 

What is a channel connection

 

Awesun Safety Remote Control Tutorial

 

Operation Help

 

software application

 

computer end application

 

How to Remote Files on Computer

 

Privacy screen

 

Handle Mapping

 

Multi-screen control Multi-screen

 

Intelligent hardware

 

Boot Hardware

 

Power-on socket/patch panel FAQ

 

Remote control without network

 

Resolution and refresh frequency supported by intelligent remote control devices

 

Common problems of intelligent remote control equipment

 

Software Manual

 

Windows

 

Windows personal edition manual

 

Android & iOS

 

Control terminal iOS version manual

 

Intelligent hardware

 

Other

 

Intelligent remote control mouse (Bluetooth version) manual

 

Power on socket C2 manual

 

Case Center

 

Scenario Case

 

Telecommuting

 

Awesun Helps Huawei Improve Collaboration Efficiency

 

Industry case

 

IT Internet

 

How do well-known game manufacturers build internal remote assistance systems with the help of Aweray Awesun?

 

Smart Transportation

 

Soft and hard integrated solution to build intranet operation and maintenance, Aweray Awesun privatization deployment empowers Zhejiang Zhongche.

 

Intelligent Manufacturing

 

How to build an efficient cross-border remote technical support system when the manufacturing industry is out to sea?

 

Solution

 

IT Operation and Maintenance

 

Support ZTE's new fulcrum server operating system to Aweray the localization of Awesun empowerment.

 

How can enterprises quickly build a remote IT operation and maintenance system to deal with holiday business?

 

How does the first-line commercial equipment operate efficiently? Starting from these four aspects

 

Tips for remote IT management: How to group a large number of IT equipment? How to set up fast grouping?

 

To deal with the four major problems of chain operation and maintenance, Aweray Awesun IT operation and maintenance solutions to empower the chain retail industry.

 

Telecommuting

 

Deal with these three pain points, 'painless' to build enterprise telecommuting system

 

The Dragon Boat Festival holiday business is not interrupted, and the enterprise telecommuting plan is deployed in three steps.

 

After the telecommuting system is set up, how to manage IT assets in an enterprise in a unified way?

 

Technical Support

 

No longer piecemeal, how do enterprises build platform-based technical support services?

 

Efficient assistance, professional image, customer-oriented! Three aspects to build enterprise technical support professional reputation

 

How to ensure the security of remote control business? Analysis of the "whole process safety closed loop" system of Aweray Awesun

 

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Home Page AweSun Remote control without network Common problems of intelligent remote control equipment

Common problems of intelligent remote control equipment

Update Date:2025-05-12 19:25:59

Intelligent remote control equipment includes: Q2Pro-1126 (Bluetooth version), Q2Pro, A2

(1) When the intelligent remote control device is bound through the network cable, the intelligent remote control device cannot be scanned

① The connection is abnormal, please check the power cord and network cable.
② The device is bound by another account, try to reset and try again

(2) Precautions for Wi-Fi Binding of Intelligent Remote Control Equipment (Applicable to Q2Pro-1126)

① The device supports 2.4G, 5G WiFi, recommend frequency division mode, compatible with WiFi6 ②It is recommended to set the wireless bandwidth to anti-interference or compatible mode to optimize network stability.
③The authentication network is not supported (verification code/password is required), please ensure that the network is open before connecting
④ iOS recommends turning on 'Best Compatibility' to ensure connectivity

(3) "HDMI No Signal Detected" appears during remote control"

① Check whether the wiring is correct
② Check whether the resolution of the controlled host is applicable. View details ③ Check whether the controlled host enters sleep mode

(4) "Failed to set access password" occurs when binding intelligent remote control equipment"

① Check whether the network is normal and try to bind again
② If it fails, it may not be bound due to network segment conflict.
③ If there is no problem above, it is recommended to reset the hardware and try again.

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Related issues

· Common problems of intelligent remote control equipment· Resolution and refresh frequency supported by intelligent remote control devices

Other issues

· How to build an efficient cross-border remote technical support system when the manufacturing industry is out to sea?· After the telecommuting system is set up, how to manage IT assets in an enterprise in a unified way?· Power on socket C2 manual· To deal with the four major problems of chain operation and maintenance, Aweray Awesun IT operation and maintenance solutions to empower the chain retail industry.· Support ZTE's new fulcrum server operating system to Aweray the localization of Awesun empowerment.· How to ensure the security of remote control business? Analysis of the "whole process safety closed loop" system of Aweray Awesun
Document Feedback

Introduction to this article

(1) When the intelligent remote control device is bound through the network cable, the intelligent remote control device cannot be scanned

(2) Precautions for Wi-Fi Binding of Intelligent Remote Control Equipment (Applicable to Q2Pro-1126)

(3) "HDMI No Signal Detected" appears during remote control"

(4) "Failed to set access password" occurs when binding intelligent remote control equipment"

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