For a large-scale enterprise with stores and vending equipment all over the country, how to build an efficient remote equipment operation and maintenance management system is very important. The introduction of professional and reliable operation and maintenance management scheme can effectively cope with the challenges of scattered equipment, slow failure response, high operation and maintenance costs, ensure stable operation of business and improve consumer experience.

In this context, Aweray Awesun, as the leading brand of domestic remote control, has become the first choice for many chain enterprises to introduce remote operation and maintenance management solutions. Here I will introduce a specific case, in which Awesun remote control provides a comprehensive remote operation and maintenance solution for the case enterprises, covering the requirements of software customization deployment, remote desktop operation and maintenance, cross-border remote management, equipment power management and other aspects, A mature operation and maintenance system has been built to support its large-scale core business.

Case Background:

A well-known Chaoyou chain brand has created a number of popular trend IP for young consumers. Its business is in a period of rapid development. The number of offline stores and unattended robot stores is greatly increasing. At present, it has more than 300 offline direct stores nationwide, with more than 2000 robot stores, covering hundreds of cities in the country. It is estimated that the scale of equipment operation and maintenance has reached 10,000 units.

In addition, the brand is also actively expanding overseas markets and expanding its business territory by opening robot stores around the world. At present, it has settled in 23 overseas countries and regions, including South Korea, Japan and Singapore.

Behind the booming business, there are worries about the increasing pressure on equipment operation and maintenance: for its IT management department, there are a large number of stores and robot stores, and the cost of traditional operation and maintenance mode is high; For first-line stores, the time waiting for door-to-door operation and maintenance after equipment failure forms a sales vacuum, which will significantly reduce customers' shopping experience and affect sales performance.

In order to cope with the immediate operation and maintenance pressure, the enterprise chose to cooperate with Aweray Awesun, the introduction of Awesun IT operation and maintenance solutions, based on remote control technology, the traditional store equipment operation and maintenance mode has been comprehensively reformed, greatly improving the operation and maintenance effect, reduce the impact of equipment failure on the core business.

Core requirements of the scheme:

● The remote control itself has strong performance and stable service, which can cover a large number of stores and tens of thousands of devices

● The solution has cross-border remote control capability to provide unified operation and maintenance services for overseas stores and equipment

● With remote control as the core, effectively build an operation and maintenance management system

● Ability to broaden O & M boundaries and implement hardware-level equipment management

● Meet the security and compliance requirements of IT operation and maintenance management

Plan Deployment Details

In terms of scheme deployment, in this case, the enterprise uses the software customization function of the Awesun IT operation and maintenance solution to customize the exclusive remote control client installation package and install and deploy it on the front-line equipment of the store. For unattended equipment, Awesun P4 intelligent patch panel is used to realize remote power management and form a software and hardware integration scheme.

When the installation and deployment are completed, the equipment is automatically grouped and entered into the equipment list of the main account. After that, the IT department administrator can authorize the specific equipment to the designated operation and maintenance personnel or team, and the latter is responsible for the daily operation and maintenance management of the corresponding equipment, forming a complete IT operation and maintenance equipment management framework.

When a remote operation and maintenance requirement occurs, the headquarters IT operation and maintenance personnel can initiate remote control to complete the operation and maintenance work by finding the corresponding equipment through the equipment list of their own operation and maintenance account.

Core Advantages of Awesun Solution

In this case, the remote IT operation and maintenance solution provided by Aweray Awesun is equipped with the following highlights and establishes a significant business advantage:

● Efficient remote connection

Aweray Awesun remote control deep-cultivated remote control field for 19 years, the precipitation of mature remote control technology, providing extremely low latency, excellent stability of remote control services, equipped with remote files, including many practical functions, greatly improve the timeliness and efficiency of IT operations.

● Stable domestic & overseas remote control

Aweray Awesun has built high-quality server clusters worldwide, provided "enterprise global node" services, and set up a service strategy of "global exclusive acceleration of global network optimization of intelligent nodes for overseas high-quality lines", which ensures the stable and high-speed cross-border remote control and provides strong support for the cross-border remote needs of case enterprises.

● Custom installation and efficient solution deployment

Through the platform customized exclusive installation package, the enterprise customized its own brand of remote control software VI, but also support customized custom functions, such as seamless operation, such functions can further ensure the stability of unattended equipment operation and maintenance, to prevent the software from being accidentally quit and so on.

Client devices can be modified and distributed online through cloud platform policies, reducing duplication of work caused by policy changes and making device management faster and more efficient.

● Perfect grouping strategy and authorization management system

Through the combined management of role and account modules, the company's operation and maintenance accounts can be managed in a unified way, and dynamic authorization can be carried out according to the authority of personnel and role requirements, thus building a flexible and professional operation and maintenance management system.

In addition, in order to cope with a large number of equipment management requirements, Aweray Awesun also provide multi-level equipment grouping management. For example, the headquarters can set grouping according to provinces/cities/districts/stores, which is more convenient for unified management.

At the same time, the device supports automatic grouping. By customizing the device grouping rules, the system can automatically complete grouping instead of inefficient manual grouping.

● Soft and hard combination scheme covers unattended power management

For unattended equipment, the enterprise also uses Awesun P4 intelligent patch panel. This intelligent patch panel uses 4G network access, which is independent of the network access of the equipment itself, enabling it to remotely switch and restart when the equipment or even the router is down, try to wake up the equipment, and greatly improve the business stability.

● Perfect log system meets the needs of operation and maintenance security

Through log audit and cloud video recording, Aweray Awesun can record every remote situation at any time to realize operation and maintenance trace. Administrators can find various security risks from audit logs in time and deal with them quickly, thus avoiding the occurrence of security incidents and meeting the needs of compliance review.

It is worth mentioning that for the audit needs of operation and maintenance data and massive logs, Aweray Awesun introduces AI technology and also introduces intelligent audit functions. This feature enables the automatic analysis of remote control processes and the generation of audit reports with one click, eliminating the need to spend a lot of time manually rummaging through records.

Conclusion: For such a trendy retail head enterprise, building a remote operation and maintenance system is no longer an "option", but a necessary infrastructure to support its large-scale and global development.

With the help of Awesun remote control, the enterprise reconstructed the operation and maintenance process, realized the transformation from "human running" to "data running", and finally achieved the core goal of reducing costs and increasing efficiency, ensuring experience and assisting decision-making. The performance of the Aweray Awesun solution in terms of stability, security, scalability, and ease of use also fully met the needs of the company. The two parties worked together to successfully create an industry benchmark case.

As a national-level remote control brand, Aweray Awesun has been deeply engaged in the field of remote connection for 19 years. China has more than 0.1 billion registered users, more than 1.2 million enterprise customers and more than 2 billion access devices. At the same time, Aweray Awesun and Shanghai Software Industry Association released the first group standard in the remote control industry, accelerating the application of remote control software technology in a wider range of scenarios in the future.