With the deepening of the digital transformation of enterprises, the increasing demand for remote office, remote collaboration, remote operation and maintenance and technical support, the positioning of enterprises for remote control technology has gradually upgraded from a remote connection technology tool to one of the network infrastructure.

In this context, the number of remote controls initiated by enterprises every day is also increasing, but it brings a significant pain point from the side: the cost and difficulty of remote control management and audit are also rising significantly.

For example, a large enterprise has a total of more than 10000 remote control times per day. The customers of the enterprise question and complain that the technical support personnel have illegally operated in the remote control process and deleted the important documents of the customers. Faced with such a quality control regular, the audit method needs to call up all remote control videos within a period of time and manually review them, which may take several hours.

Or some industries with high security compliance sensitivity need to regularly review all remote control behaviors. In this case, the workload of manual review is even greater.

So is there a way to complete the above work within 5 minutes? Awesun the newly launched enterprise remote control AI audit report function can be achieved!

AI automatic audit, one-click report generation

At present, Aweray Awesun introduce AI algorithm to realize automatic analysis of remote control process and generate audit report at one click without manually searching records. It can realize full AI analysis, output key core operation behaviors according to time axis, and summarize remote behaviors (such as copying files, modifying configuration, etc.), which can greatly improve the efficiency of retrospective audit of remote control behaviors.

The AI audit report function Awesun introduced in this Aweray currently supports auditing remote sessions with up to 64000 operation events, and the tuning configuration will be continuously upgraded in the future.

At the same time, the AI audit report only collects remote operation events, does not record any screen images, files and other contents, and is encrypted and stored on the Awesun server in accordance with national laws and regulations, with a maximum storage of 180 days, permanent deletion over time, and no privacy security risks.

Typical Scenario Example: Efficient Construction of Remote Control Audit Management System

We briefly list a few common scenarios for AI audit reporting features to allow you to establish a concrete and intuitive concept of this new feature.

● Operation and maintenance service provider/enterprise remote technical support scenario

Core pain points: remote control process generated customer complaints, customers questioned the operation of violations or unprofessional, need to be traced.

Awesun AI audit scheme: record each step of the engineer's remote control process, including the execution of code commands, file transmission, etc. as work traces, customer complaints and disputes can be quickly located to the corresponding remote control records, generating AI audit reports to restore the complete picture of the remote control process.

Financial, medical and other industries with strong compliance needs.

Core pain points: There is a normalized and comprehensive audit supervision demand for remote control, and the workload of the regular audit program is huge.

Awesun AI audit solution: generates audit logs that meet regulatory requirements with one click, and can automatically mark sensitive operations for risk warning.

● Enterprise telecommuting scenarios

Core pain points: Prevent corporate data leakage during telecommuting and monitor the efficiency of telecommuting

Awesun AI audit scheme: supports behavior analysis, can query specific remote control behavior, identify abnormal behavior, and trace the behavior of querying and accessing sensitive documents and transmitting confidential files.

Summary:

At present, Aweray Awesun enterprise remote control AI audit function has been fully launched, supporting enterprises to Windows controlled equipment (software version ≥ 5.6.0), Awesun industry version and enterprise users to experience and use this function. If you need to know more about this function, please contact Aweray Awesun official sales staff for details!

As a national-level remote control brand, Aweray Awesun has been deeply engaged in the field of remote connection for 19 years. China has more than 0.1 billion registered users, more than 1.2 million enterprise customers and more than 2 billion access devices. At the same time, Aweray Awesun and Shanghai Software Industry Association released the first group standard in the remote control industry, accelerating the application of remote control software technology in a wider range of scenarios in the future.

We believe that Aweray Awesun can empower your business!