For a high-tech enterprise in the field of navigation and positioning, how to better implement the remote technical support of products is an important part of business upgrading, and the introduction of high-quality remote control scheme in this link is not a simple tool upgrade, but a strategic measure that can deeply empower its core research and development, efficient operation and maintenance, excellent service and cost control.

A satellite positioning chip manufacturer is well aware of this principle, recently the enterprise and process remote control leading brand Aweray Awesun cooperation, the introduction of professional remote control program to empower its internal IT operation and maintenance and external technical support work, to achieve the goal of reducing costs and increasing efficiency.

Case Background:

In this case, the enterprise is engaged in the independent design, research and development, sales and related business of navigation and positioning chips, algorithms and products. The product line focuses on the planning of shared bicycles, in-vehicle applications, drones, smart terminals, high-precision applications, etc.

The company's customers are involved in multiple industries such as autonomous driving, unmanned aerial vehicles, surveying and mapping, covering multiple regions at home and abroad, and need to provide frequent and reliable remote technical support. At the same time, the company's internal research and development and IT operation and maintenance also need to use remote control. Tools, considering various aspects, the company chose to introduce Aweray Awesun industry version services.

Core Requirements and Pain Points

● Remote control needs to be stable enough to support Windows and Linux cross-system remote control and multi-concurrent remote control.

● Remote control solutions need to be able to provide stable cross-border remote control services.

● Equipped with a mature management platform to support remote control log management.

● Software customization can be realized, and the customized client supports the operation of raising rights.

Core Advantages of Aweray Awesun Solution

In the face of the above needs and pain points, the remote control solutions provided by Aweray Awesun can give excellent answers. In this case, the core advantages Awesun demonstrated include the following:

● Mature and stable remote control technology

Support Windows, macOS, Linux, Android, iOS, Web and other mainstream operating systems, equipped with perfect remote control algorithm to greatly enhance the experience, and thus improve the efficiency of enterprise operation and maintenance and technical support.

● Provide global remote control nodes to support cross-border remote control

The Aweray Awesun professional enterprise global node service to help enterprises avoid problems such as inability to connect, poor stability, and fuzzy picture stuck due to objective conditions such as the network when cross-border remote control. Enterprises can configure the number of global nodes as needed and use it as a quota to authorize accounts that need cross-border remote control, reducing resource waste and reducing solution costs.

● Equipped with mature management platform, remote control log can be traced

Aweray Awesun provides a perfect remote control scheme management background, account management, equipment authorization, custom deployment and other operations can be carried out in the platform, enterprises can rely on this platform to build management system.

In this platform, the Aweray Awesun is also equipped with a remote control log system, which can record the operation behavior of the main controlled multi-end. In addition, Aweray Awesun also actively introduce AI capabilities, the introduction of intelligent audit functions, to achieve the remote control process of automatic analysis and one-click generation of audit reports.

The audit report contains elements such as AI analysis of the entire remote control process, key core operating behaviors output by timeline, and specific remote behavior summaries (such as copying files, modifying configurations, etc.), which can greatly improve the efficiency of retroactive audits of remote control behaviors.

● Support software customization, the accused end can be raised to run

Limited by the system authority of the controlled equipment, many remote control requirements of the enterprise in this case need the software of the controlled end to support the power raising operation to ensure the stability of remote control. The Aweray Awesun is equipped with corresponding functions in this respect to meet the needs of the enterprise.

In addition, the Aweray Awesun also supports customization of remote control software dedicated to the enterprise itself, which can adjust various settings and parameters in advance, modify information such as VI and LOGO to make it closer to the enterprise's independent software and become an integral part of the enterprise's own plan.

Summary and evaluation:

Aweray the smooth deployment and use of the Awesun remote control scheme, the navigation chip manufacturing enterprise in this case has greatly reduced the travel expenses of IT operation and maintenance personnel and R & D engineers, improved the response and solution ability to customer after-sales problems, greatly improved the soft competitiveness, and set up a benchmark case of remote control application in navigation and semiconductor industry.

As a national-level remote control brand, Aweray Awesun has been deeply engaged in the field of remote connection for 19 years. China has more than 0.1 billion registered users, more than 1.2 million enterprise customers and more than 2 billion access devices. At the same time, Aweray Awesun and Shanghai Software Industry Association released the first group standard in the remote control industry, accelerating the application of remote control software technology in a wider range of scenarios in the future.